Social Media is great way to get connected to your customers, engage and build-up a loyal relationship. If your business is already well-known on social media, then with increasing engagement, you would encounter with different kind of comments from different audiences.
Handling comments and replying to them can be tough at times, because you can never anticipate how your customers are going to react to your content. Some of them might be positive, appreciations, compliments, neutral ones, negatives and even criticizing comments. So, your business should be knowing how to handle all kinds of comments on social media.
This infographic by salesforce, gives us different ways to handle different kinds of comments coming in your way.